Terms of service
TERMS OF SERVICE
Last updated: 13 September 2026
ABOUT US
Fonavia is a trading name of BRIGHT BRIDGE INTERNATIONAL LIMITED, a company registered in England and Wales under company number 16960343.
Registered office and postal address:
Bright Bridge International Limited trading as Fonavia
5 Stuart Close
Uxbridge
England
UB10 9NE
United Kingdom
This is a postal address only. We do not accept customer visits or walk-ins.
Email: cjsingh89@yahoo.com
Website: https://fonavia.co.uk
These Terms apply when you visit fonavia.co.uk or purchase goods or services from Fonavia. They should be read alongside our Privacy Policy, Return and Refund Policy and Shipping Policy.
Nothing in these Terms limits any consumer right that cannot legally be excluded.
ORDERS AND CONTRACT FORMATION
When you place an order, you are making an offer to purchase from us. A binding contract is formed when we accept your order and send confirmation that it has been accepted or dispatched.
We may reject or cancel an order before acceptance because of unavailable stock, an obvious pricing or description error, payment problems, suspected fraud or another legitimate reason. If payment has already been taken, it will be refunded.
Please check your order and delivery information carefully before submitting it. Contact us promptly if a correction is needed, although changes cannot be guaranteed after dispatch.
PRODUCTS AND COMPATIBILITY
We take reasonable care to ensure product descriptions, specifications, prices and images are accurate. Colours, packaging and minor product details may vary from those shown on your screen.
You are responsible for checking that a product is compatible with your device before ordering. Contact us before purchasing if you need compatibility assistance.
Any variation that materially affects the product will be brought to your attention where required.
PRICES AND PAYMENT
Prices are shown in pounds sterling and include any taxes that must legally be included.
Delivery charges, where applicable, will be displayed before you complete checkout.
Payment must be authorised before an order can be accepted. We may use third-party payment providers to process payments securely. We do not receive or store complete payment-card details.
DELIVERY
Available delivery methods, prices and estimated times are shown at checkout and explained in our Shipping Policy.
We aim to deliver within the stated estimate and within any period required by law. Delays caused by carriers, customs or circumstances outside our reasonable control may occasionally occur. We will contact you where a significant delay becomes known.
For consumer purchases, responsibility for the goods remains with us until they are delivered to you or to a person you identified to receive them.
Check that your delivery address is complete and accurate before ordering.
RETURNS, CANCELLATIONS AND FAULTY GOODS
Returns and refunds are governed by our Return and Refund Policy.
UK consumers purchasing online normally have a legal right to cancel eligible orders within 14 days after delivery, without giving a reason. Our voluntary 30-day returns period provides additional time for eligible returns and does not replace statutory rights.
Goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, damaged, incorrectly supplied or not as described, contact us promptly so we can provide an appropriate remedy.
Sale and discounted products retain the same statutory rights as full-price products.
POSTAL DEVICE REPAIRS
Fonavia offers postal repairs for eligible mobile phones, tablets, iPads, laptops and MacBooks.
You must contact us and receive confirmation before posting a device. Any initial estimate is provisional and may change after physical inspection.
No chargeable repair will begin until you approve the confirmed quotation. Any diagnostic or return-postage charge will be disclosed before you become responsible for it.
Before sending a device, you should:
• Back up your data where reasonably possible
• Remove SIM cards and memory cards
• Remove unnecessary accessories
• Photograph the device and packaging
• Package the device securely
• Use tracked and appropriately insured postage
Do not post a device containing a swollen, punctured or severely damaged battery.
Although we take reasonable care, you remain responsible for maintaining an appropriate backup. We do not exclude liability where doing so would be unlawful.
Repair warranties apply only to the part and work identified in the repair confirmation. They do not cover unrelated faults, accidental damage, misuse, liquid damage or later physical damage unless stated otherwise.
ACCOUNTS AND CUSTOMER INFORMATION
Information supplied when ordering or creating an account must be accurate and current.
You are responsible for keeping account credentials secure and should contact us if you believe your account has been accessed without permission.
Our collection and use of personal information is explained in our Privacy Policy.
ACCEPTABLE USE
You must not:
• Use the website unlawfully or fraudulently
• Attempt to gain unauthorised access to the website or another account
• Introduce viruses, malicious code or harmful material
• Interfere with the website’s security or operation
• Copy or commercially exploit website content without permission
• Infringe our rights or the rights of another person
We may restrict access where reasonably necessary to protect the website, customers or our legal rights.
INTELLECTUAL PROPERTY
Unless stated otherwise, the Fonavia name, website content, graphics, branding and original material belong to Bright Bridge International Limited or are used under licence.
Third-party brand names and trademarks remain the property of their respective owners. Their appearance does not imply endorsement unless expressly stated.
THIRD-PARTY SERVICES AND SHOPIFY
Our store is hosted by Shopify, which provides the ecommerce platform used to offer products and services.
Sales made through the store are between you and Bright Bridge International Limited trading as Fonavia, not Shopify.
The website may include links or services operated by third parties. Their own terms and privacy policies may apply when you use them.
LIABILITY
We do not exclude or limit liability where doing so would be unlawful, including liability for:
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory consumer rights
• Any other liability that cannot legally be excluded
We are not responsible for losses that were not reasonably foreseeable when the contract was formed.
If you are purchasing as a consumer, we are not responsible for business losses, including loss of profit, revenue or commercial opportunity.
CHANGES TO THESE TERMS
We may update these Terms to reflect changes to our services, business practices or legal requirements.
The version applying to an order will normally be the version published when the order was placed. Material changes will not retrospectively remove rights already acquired.
GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you may also bring proceedings in the courts of the part of the UK where you live. Any mandatory consumer protection available where you live remains unaffected.
CONTACT
Questions about these Terms should be sent to:
Bright Bridge International Limited trading as Fonavia
Company number: 16960343
5 Stuart Close
Uxbridge
England
UB10 9NE
United Kingdom
Email: cjsingh89@yahoo.com