Refund policy

RETURN AND REFUND POLICY

We offer a voluntary 30-day returns period. You have 30 days after receiving an eligible item to request a return.

To qualify for a change-of-mind return under our voluntary policy, the item should be in the condition in which it was received, unused and complete, with its original packaging and accessories. You will also need your receipt or other proof of purchase. Your statutory rights are not affected.

STARTING A RETURN

Before sending anything, contact us at cjsingh89@yahoo.com and include your order number and reason for returning the item.

Approved returns must be sent to:

Fonavia
5 Stuart Close
Uxbridge
UB10 9NE
United Kingdom

This is a postal returns address only. We do not accept customer visits or walk-ins.

Items returned without contacting us first may not be accepted. For change-of-mind returns, you are responsible for secure return postage. We recommend using a tracked and appropriately insured service.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives and contact us promptly if it is faulty, damaged, not as described or if you received the wrong item.

Where goods are faulty, damaged on arrival, incorrectly supplied or otherwise do not meet your legal rights, we will provide an appropriate remedy and cover reasonable return costs where required by law.

UK CANCELLATION RIGHTS

UK consumers buying online normally have the right to cancel an order within 14 days after receiving it, without giving a reason. After notifying us, you normally have a further 14 days to return the goods.

Where the statutory cancellation right applies, we will refund the price paid and the cost of standard outbound delivery. Any additional amount paid for an enhanced or express delivery service is not refundable beyond the cost of standard delivery.

You may inspect an item as you reasonably would in a shop. We may reduce the refund to reflect any loss in value caused by handling beyond what is reasonably necessary to establish the item’s nature, characteristics and functioning.

EXCEPTIONS

Change-of-mind returns may not be available for:

• Personalised or custom-made goods
• Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed
• Sealed computer software once unsealed
• Perishable goods
• Digital content once supply has begun with the required consent
• Services already fully performed with the required consent
• Gift cards

These exclusions do not remove your rights where an item is faulty, damaged, incorrectly supplied or not as described. Sale and discounted items retain the same statutory rights as full-price goods.

EXCHANGES

The quickest way to obtain a different item is to return the original item, once authorised, and place a separate order for the replacement.

REFUNDS

We will notify you after receiving and inspecting your return. Approved refunds will be issued to the original payment method.

We aim to process approved refunds within 10 business days. Where statutory cancellation rights apply, refunds will be made within the period required by law. Your bank or card provider may take additional time to display the refund.

If more than 15 business days have passed since we confirmed your refund, contact cjsingh89@yahoo.com.

MODEL CANCELLATION FORM

To: Fonavia, 5 Stuart Close, Uxbridge, UB10 9NE, United Kingdom
Email: cjsingh89@yahoo.com

I hereby give notice that I cancel my contract for the sale of the following goods:

Order number and goods:
Ordered on/received on:
Customer name:
Customer address:
Date:
Signature, if submitted on paper: