Shipping policy
SHIPPING POLICY
Last updated: 13 September 2026
This Shipping Policy applies to orders placed through fonavia.co.uk. Fonavia is a trading name of Bright Bridge International Limited, company number 16960343.
UK DELIVERY
We offer free standard delivery on orders delivered within the United Kingdom, with no minimum spend.
Express delivery is available for £6.99 where displayed at checkout.
Available delivery methods, charges and estimated delivery times are shown at checkout before payment. Delivery estimates begin after the order has been dispatched.
ORDER PROCESSING
Orders are processed and dispatched on UK business days, excluding weekends and public holidays.
You will normally receive a dispatch confirmation when your order leaves us. During busy periods, adverse weather or other exceptional circumstances, processing may take longer.
DELIVERY ADDRESSES
Please check that your delivery name, address and postcode are complete and accurate before submitting your order.
If you notice an error, contact cjsingh89@yahoo.com as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
We are not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, although we will provide reasonable assistance where possible.
DELIVERY DELAYS
Carrier, customs and other delays outside our reasonable control may occasionally occur. Delivery dates are estimates unless we have expressly agreed a guaranteed date.
If delivery is substantially delayed, contact us with your order number so we can investigate.
For UK consumer orders, we will deliver within any period required by law unless a different period has been agreed with you.
MISSED OR UNSUCCESSFUL DELIVERY
If nobody is available to receive the parcel, the carrier may leave instructions, attempt redelivery or deliver it to a collection point.
Customers are responsible for following the carrier’s instructions and collecting parcels within the stated period.
LOST, DAMAGED OR INCORRECT PARCELS
Inspect your order promptly after delivery.
If the parcel is lost, damaged, incomplete or contains the wrong item, contact cjsingh89@yahoo.com promptly with:
• Your order number
• A description of the issue
• Photographs of the parcel, packaging and product where relevant
Please retain all packaging while we investigate.
Responsibility for consumer goods remains with us until they are delivered to you or to a person you identified to receive them.
INTERNATIONAL DELIVERY
Available international destinations, delivery methods and charges are displayed at checkout.
International customers may be responsible for import duties, taxes, customs fees or handling charges imposed by the destination country. These charges are not controlled by Fonavia and are not included unless expressly stated at checkout.
Customs processing may delay international deliveries.
RETURNS
Do not send returns or repair devices without contacting us first.
Returns are governed by our Return and Refund Policy. Customers making a change-of-mind return are responsible for secure return postage unless otherwise agreed or required by law.
POSTAL AND RETURNS ADDRESS
Bright Bridge International Limited
Trading as Fonavia
5 Stuart Close
Uxbridge
England
UB10 9NE
United Kingdom
This is a postal and returns address only. We do not accept customer visits or walk-ins.
CONTACT
For delivery questions, email cjsingh89@yahoo.com and include your order number.